Terms of service

The products purchased on ZOUZOUSTORE.COM are sold directly by ZOUZOU DI T. RUSSO SAS, a company incorporated under Italian law, with registered office in Vicolo della Cancelleria 9 ° Rome, C.F./P.IVA 09170291000.
Please read the terms and conditions of sale carefully before proceeding with the purchase.


For each product chosen, a descriptive card is displayed, with the image and the essential characteristics, by way of example: the color, the size, the unit price. For more information about the products, contact customer service at the e-mail addressonlinestore@zouzou.it


The products offered for sale and the relative price are those indicated on zouzoustore.com. If, due to the simultaneous purchase by several customers, the ordered product is no longer available, an order cancellation e-mail will be sent. ZouZou may change the products offered for sale on zouzoustore.com and the relative price at any time and without notice. The price of the products is indicated in Euros: taxes included (VAT), excluding shipping costs. The cost of shipping and any customs duties is indicated before payment.


The price of each item is indicated in Euros: taxes included (VAT), shipping costs excluded. The cost of shipping is indicated before payment and calculated in relation to the destination of the goods. Any customs duties for specific countries in which they are required will be communicated by UPS at the time of delivery.


Not valid for products already discounted and not combinable with valid promotions or discount coupons.


The execution of the purchase order implies knowledge of these general conditions of sale and their unconditional acceptance. Orders can be placed upon registration and / or creation of a personal account of the Customer. Remember to read the Privacy Policy and the Terms and Conditions of Sale carefully. Orders are filled in following the steps and instructions specified on the site. The purchase of the products offered for sale on zouzoustore.com can be made by consumers / customers who have reached the age of majority and who act exclusively on their behalf. The sale and / or distribution of products purchased on zouzoustore.com is prohibited. ZouZou di T. Russo Sas reserves the right to evaluate the acceptance of orders received. ZouZou di T. Russo Sas will notify the customer via e-mail of any inability to accept the orders received.


Upon conclusion of the purchase, the Customer receives written confirmation of the ordered product, the amount to be paid, with details of the product price and shipping costs. Any customs duties for non-EU countries will be communicated by UPS at the time of delivery. ZouZou di T. Russo Sas sends a subsequent order confirmation by e-mail with the relative delivery times of the product.


Orders are paid exclusively in Euros. The ordered products remain the property of ZouZou di T. Russo Sas until the full collection of the relative price. Access and transaction security For payments zouzoustore.com uses the Paypal system, Credit Card, Bank Transfer or Payment on Delivery (with an additional cost of 5 €).

Payment to the courier must be madecash only,with exact amount. It is not possible to pay for your order with an ATM or CC but only in cash.No online payments are required. You will make the payment directly to the courier in cash.

How to choose the cash on delivery payment?When you have added all the items you wish to order to your cart, select "Cash on Delivery" as the payment method when completing your order.


Information on shipping methods and costs are indicated at the time of purchase. Shipping costs are charged to the customer and are charged to the credit and debit card at the time of purchase.


Purchases are delivered via UPSabout SDA. We do not ship to post office boxes. All orders are delivered by UPS from 9am to 5pm, Monday to Friday. The courier requires the recipient's signature "for receipt" at the time of delivery. Once the items have been shipped, it is no longer possible to change the destination address.


The prices on the website are indicated with VAT included. During the purchase procedure, the Customer indicates the country of destination of the goods, this information is used to calculate any customs charges applied in the country indicated by the Customer. During the purchase process, the total invoice includes only the purchase price and shipping costs. Any customs duties will be requested directly by the Fedex courier with a communication before delivery.


From receipt of the order (payment), the delivery time of the products is as follows:

Italy 1-2 working days
Europe 2-3 working days
Rest of the world 4-5 working days


Due to the current COVID-19 pandemic, we have temporarily suspended returns and refunds for all products purchased both in the boutique and on our online store.

The purchased goods can be returned within 14 days from the delivery date. ZouZou Sas reimburses the full cost of the products returned by the Customer as long as they are accompanied by the return authorization issued by ZouZou Sas. The refund, excluding shipping costs, is credited to the same credit and debit card used for the purchase. To carry out the return procedure it is necessary to send an e-mail toonlinestore@zouzou.itto obtain the return authorization. To make the return, wait for the return authorization issued by ZouZou di T. Russo Sas. The e-mail with the return authorization must be inserted inside the package. ZouZou di T. Russo Sas sends a pre-filled sheet with the return authorization with the destination address to be applied on the package. Unauthorized returns are not accepted. The return is accepted only if the procedure indicated in this paragraph is followed. The products must be returned in their original packaging to ensure that they are not damaged during shipping. The return of the product involves the payment of the shipping costs. Once the return authorization, the return proforma invoice and the UPS shipping note have been obtained, it is possible to communicate to ZouZou di T. Russo Sas the preferred date and time for collection. ZouZou di T. Russo Sas will communicate via email the information necessary to proceed. ZouZou di T. Russo Sas sends an e-mail confirming receipt of the return and activation of the refund procedure. The refund of the price of the returned products (net of shipping costs) takes place within 15 days from the date on which ZouZou di T. Russo Sas received the returned product in the indicated conditions.


The products to be returned must not have been worn, used or damaged. They must still have all security tags and seals intact. Lingerie must be tried on over your underwear. If the sticker is removed or the garments are crumpled, the return will not be accepted and will be sent back to the customer. Sex toys cannot be returned for any reason. Returns that do not meet all the required conditions will not be accepted. The return must be addressed to ZouZou di T. Russo Sas - Customer Service - Vicolo della Cancelleria 9 ° - Rome (Italy). E-mail:onlinestore@zouzou.it


It is possible to replace the purchased product only with another similar one of a different size or measure within 14 days from the delivery date and on condition that it is available. Exchanges requested after the deadline indicated can only be accepted at the discretion of ZouZou di T. Russo Sas. To make the exchange it is necessary to send an e-mail with the exchange request toonlinestore@zouzou.it. To change, wait for the change authorization issued by ZouZou di T. Russo Sas. Unauthorized changes are not accepted.


Products received already damaged or showing lack of conformity are considered defective. It is possible to request the exchange of the defective product within 10 days from the delivery date, following the same steps as for Returns / Exchanges. In such cases, ZouZou di T. Russo Sas will replace the defective item with an identical one, if available. The replacement product will be sent to the Customer by courier without further shipping costs. If the replacement or repair of the product is not possible, ZouZou di T. Russo Sas will proceed with the refund. The re-credit, including shipping costs in the case of a defective product at the origin, is made on the same credit and debit card used by the Customer for payment. The access and use of this site presuppose the reading, knowledge and acceptance of these General Conditions and the Privacy Policy. ZouZou di T. Russo Sas can update the General Conditions of Use and the Privacy Policy at any time. By using zouzoustore.com you accept the Terms of Use and the Privacy Policy, as published on the site.


ZouZou di T. Russo Sas has adopted suitable security measures to protect the data and personal information provided from unauthorized access or use. The bank details are not registered or kept on the zouzoustore.com site, but are stored in a secure database of the bank used by ZouZou di T. Russo Sas and which appears on the transaction page exclusively for the purpose of the commercial transaction. Although ZouZou di T. Russo Sas srl has adopted all possible precautions to guarantee the security of personal data, it must be borne in mind that the transmission of data over the internet is never completely secure and that any information disseminated online could be collected. and used by subjects other than those to whom it was directed. The Privacy Policy governs the processing of personal data communicated to ZouZou di T. Russo Sas through the zouzoustore.com website. ZouZou di T. Russo Sas can modify, integrate and / or rectify the Privacy Policy at any time; consult the current text in the dedicated section "Privacy Policy”.


All the content of the website www.zouzoustore.com (drawings, illustrations, photographs, texts, graphics, descriptions, trademarks, images, videos) is the exclusive property of ZouZou di T. Russo Sas or licensed to it for use. It is forbidden to reproduce, distribute, publish, disseminate, copy, modify or sell by any means, partially or totally, the content of the website www.zouzoustore.com. The “ZouZou” trademark and all logos and domain names related to it, registered and unregistered, represented on www.zouzoustore.com are the exclusive property of ZouZou di T. Russo Sas. It is forbidden, for any reason, to reproduce, disseminate, modify and use the ZouZou brand and all logos and domain names related to it, without the prior and explicit written consent of ZouZou di T. Russo Sas. You may print material for personal, non-commercial use only. Limitation of Liability - Disclaimer of Warranty. Applicable law and competent court. These Conditions are governed by Italian law and are in Italian. In the event of disputes, the Court of Rome has exclusive jurisdiction.